Dear Customers!

If you have any questions about the operation of our website, the ordering of our products and the delivery processes, the following contacts are available:

mailing address: Kera-Med Bt., 2170 Aszód, Hunyadi utca 5.

e-mail: info@bogdankeramik.com

General Information

• These Regulations are effective from September 1, 2020 and are valid until revoked. The Service Provider is entitled to unilaterally amend the Regulations. The Service Provider will publish the changes on its website 14 (fourteen) days before they enter into force. By using the website, users agree that all regulations related to the use of the website apply to them automatically. If the User does not accept the terms, he is not entitled to view the content of the webshop.
• The Service Provider reserves all rights with regard to the webshop, the website, any part of it and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents or any part of the content appearing on the website without the written consent of the Service Provider.
• Issues not regulated in these Regulations and the interpretation of these Regulations are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (“Civil Code”) and Act 2001 on Certain Issues of Electronic Commerce Services and Information Society Services. CVIII of the year. (Elker. Act) and Act No. 45/2014 Coll. On the detailed rules of contracts between consumers and businesses. (II. 26.) Government Decree. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

Available products

In the web store, the customer can buy hand-made, unique ceramics. The images displayed in the web store are illustrations only. The dimensions, colors and shapes may differ slightly from those seen in the picture and described in the description.

Price: The prices shown for the products are in euros, but do not include the home delivery fee. Shipping charges may vary depending on location.

In the webshop, the Service Provider indicates the name and description of the product in detail, and displays a photo of the products. The images displayed on the product data sheet may differ from the actual ones and may be used as illustrations. We are not responsible for any discrepancies due to the image displayed in the webshop and the actual appearance of the product.

If, despite all the care of the Service Provider, an incorrect price is posted on the surface of the Web Store, especially with regard to the obviously incorrect, e.g. for a price of “0” HUF or “1” HUF that differs significantly from the well-known, generally accepted or estimated price of the product, possibly due to a system error, the Service Provider is not obliged to deliver the product at an incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase.

In the case of an incorrect price, there is a striking disproportion between the actual and indicated price of the product, which an average consumer needs to perceive immediately. Pursuant to Act V of 2013 on the Civil Code (Civil Code), the contract is concluded by mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, ie there is no statement expressing the will of the parties mutually and unanimously, then we cannot speak of a validly concluded contract from which rights and obligations would arise. Based on this, an order confirmed at an incorrect / erroneous price is considered a void contract.

Use of Website

Purchases can be made without registration or after registration.

By clicking on the product to be purchased, the user sets the number of products, their world of shapes, colors, and other properties.

The user adds the selected products to the cart. The user can view the contents of the cart at any time by clicking on the cart icon in the upper right corner. The User can modify or delete the contents of the cart. After the change, the User will see the changed price by clicking the Update Cart button. Shipping fee calculation is also possible, this can be done on the basket surface.

If the user finds everything OK, click the “Go to Checkout” button.

The user selects the delivery and billing address and then the delivery / payment method, which is as follows:
Credit / Debit Card Payment

Shipping costs: Based on the GLS price list: https://gls-group.eu/EN/en/gls-csomagpont/csomagfeladas

User orders will be delivered by GLS. Delivery time is 2-7 working days from dispatch. Packages will be delivered on working days between 8 am and 5 pm. If you are not at home during this period, the User may also provide a work address as a delivery address.

If there is an error or defect in the products or prices in the webshop, we reserve the right to make corrections. In this case, we will inform the customer of the new data immediately after recognizing or modifying the error. The user can then confirm the order once more or withdraw from the contract.

The final amount to be paid includes all costs based on the order summary and manual confirmation letter. The invoice and the information on the right of withdrawal will be provided to the User electronically. The user is obliged to inspect the package in front of the courier upon delivery, and in case of possible damage to products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. If the product is found to be damaged during the opening in the presence of the person delivering it (postal delivery, courier) and the damage occurred before the receipt of the goods, we will ensure the return of the product and the cancellation of the sale immediately. Subsequent complaints without minutes will not be accepted by the Service Provider!

The data provided in the order is not checked by the Service Provider, so if they are not correct, the Service Provider does not take responsibility!

The user will receive a confirmation e-mail after the order has been sent. If this confirmation is not received by the User within the expected time limit, depending on the nature of the service, but no later than within 48 hours from the sending of the User’s order, the User is released from the obligation to make an offer or a contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for the confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or is unable to receive a message due to the saturation of the storage space belonging to his account.

The Service Provider continuously informs the User about the current status of the order by e-mail.

• Automatic order confirmation: After placing the order, our webshop will send an automatic e-mail confirming the order. After that, the Service Provider will prepare the package within 48 hours, and we will confirm it in another e-mail and indicate further actions.
• Sent: The Service Provider has placed the order by post. The Service Provider informs the User by e-mail about the expected delivery date and the number of the recommended letter.

CVIII of 2001. Pursuant to the law, when placing an order, the webshop software immediately sends an e-mail notification to the User about the fact that the order has been placed. This notification does not constitute a contract between the Service Provider and the User! It merely indicates that your order request has been registered and forwarded to our competent staff by our system.

When starting the execution of the order, the User will be notified by e-mail and / or telephone about the expected duration of the execution and the fact of the start of the execution.

Subsequent modifications to the order are only possible in writing by e-mail, before the Service Provider is notified of the fact of the start of performance.

Ownership clause

The delivered goods remain the property of Kera-Med Bt. Until the full payment of the purchase price.

Order processing and fulfillment

Orders are processed on business days. It is also possible to place the order outside the dates indicated as the processing of the order, if it takes place after the working hours, it will be processed the next day. In all cases, the Service Provider’s customer service will confirm electronically when you can fulfill your order.

General delivery deadline, usually within 2-14 working days from confirmation. This period can, of course, be extended if the ordered goods are not ready. Given that making ceramics can take more time. The Service Provider shall notify the Consumer thereof by letter.

Based on the sales contract, the Service Provider is obliged to transfer the ownership of the thing, the User is obliged to pay the purchase price and take over the thing.

If the seller is the business and the buyer is a consumer and the seller undertakes to deliver the thing to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the thing. The risk of damage passes to the buyer upon delivery to the carrier if the carrier has been entrusted by the buyer, provided that the carrier was not recommended by the seller.

Right of withdrawal

Directive 2011/83 / EU of the European Parliament and of the Council and Regulation 45/2014 on the detailed rules for consumer-business contracts. (II.26.) Of the Government, the Consumer may withdraw from the contract without giving reasons and return the ordered product within 14 days from the receipt of the ordered product.

The period open for the exercise of the right of withdrawal expires 14 days from the day on which the Consumer or a third party other than the carrier designated by the Consumer takes over the product.

The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

The cost of returning the product must be borne by the consumer, the business has not borne this cost. Cash on delivery will not be accepted by the Service Provider!

In case of exercising the right of withdrawal, the Consumer shall not incur any costs other than the cost of returning the product, however, the Service Provider may demand compensation for material damage resulting from improper use.

The consumer shall not have the right of withdrawal in the case of a non-prefabricated product which has been manufactured on the consumer’s instructions or at his express request, or in the case of a product which is clearly tailored to the consumer.

The Consumer is obliged to return the goods to the Service Provider without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal to the Service Provider.

If the Consumer returns the product in an unsatisfactory condition (broken, damaged), the Service Provider may refuse the refund.

The refund may be withheld by the Service Provider until the goods (s) have been returned or the Consumer has provided proof that they have been returned: the earlier of the two dates shall be taken into account.

If the Consumer wishes to exercise his right of withdrawal, he may indicate this in writing at one of the Service Provider’s contact details.

The Consumer must pay special attention to the intended use of the product, as the compensation for damages resulting from improper use is the responsibility of the Consumer!

45/2014 on the detailed rules of contracts between a consumer and a business. (II.26.) Government Decree is available here.

Directive 2011/83 / EU of the European Parliament and of the Council is available here.

You can also contact the Service Provider with other complaints of the consumer at the contact details in these Regulations.

The right of withdrawal belongs only to Users who qualify as consumers according to the Civil Code.

The right of withdrawal does not apply to the undertaking, ie a person who is part of his profession, self-employment or business.

Procedure for exercising the right of withdrawal:

If the Consumer wishes to exercise the right of withdrawal, he is obliged to indicate his intention to withdraw at the contact details of the Service Provider.

The consumer exercises his right of withdrawal within the deadline if he sends his statement of withdrawal before the expiry of the 14th day from the receipt of the product. In the case of a written withdrawal, it is sufficient to send the statement of withdrawal within 14 days. When notifying by post, the date of posting and, in the case of notification by email or fax, the time of sending the email or fax will be taken into account.

In case of withdrawal, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the publication of his statement of withdrawal. The deadline is considered met if you send the product before the 14-day deadline (so you do not have to arrive within 14 days). The Consumer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of concluding the contract and the date of receipt of the product.

When selling several products, if the delivery of each product takes place at different times, the buyer may exercise the right of withdrawal within 14 days of receipt of the last delivered product or product consisting of several lots or pieces.

Withdrawal form

Consumer name:

Consumer address:

Ordered product name:

Order ID:

Order date:

Date of receipt:

Date:

___________

By filling in the above information, it is necessary to send it to info@bogdankeramik.com to exercise the right of withdrawal.

Complaints handling procedure

The goal of our store is to fulfill all orders in the right quality, with the complete satisfaction of the Consumer. If the User still has a complaint about the contract or its performance, he / she can submit his / her complaint:

• email: info@bogdankeramik.com
• in a letter: 2170 Aszód, Hunyadi street 5, Hungary

The Service Provider will immediately investigate the verbal complaint and remedy it as necessary. If the customer does not agree with the handling of the complaint, or it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position and provide a copy to the customer.

You will respond to the Service in writing within 30 days. It shall state the reasons for rejecting the complaint. The Service Provider shall keep the record of the complaint and a copy of the response for five years and present it to the inspection authorities upon request.

They inform you that if your complaint is rejected, you can use your complaint to initiate an official or conciliation procedure or to turn to the EU Online Dispute Resolution Platform.

We inform you that if your complaint is rejected, you can initiate an official or conciliation body procedure with your complaint, at the contact details below.

National Consumer Protection Authority: http://jarasinfo.gov.hu/jarasok-lista

Copyrights

It is prohibited to download (duplicate), re-transmit to the public, otherwise use, electronically store, process and sell the content or any part of the content appearing on the website www.bogdankeramik.com without the written consent of the Service Provider.

The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them and the Internet advertising space.

No part of this site may be reproduced or transmitted in any form or by any means without the prior written permission of www.bogdankeramik.com; unfair use of user IDs and passwords.

Last updated: 10/01/2021